Privacy policy
Last updated: February 5, 2026
PetClarity operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. PetClarity is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from the Services.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect: “Personal information” means information that identifies or can reasonably be linked to you. We may collect the following categories of personal information:
- Contact details (name, email address, shipping and billing address)
- Payment and transaction information
- Account information (if you create an customer account)
- Order and purchase history
- Communications with customer support
- Device and usage information (IP address, browser type, interactions with the site)
How We Collect Information: We collect personal information:
- Directly from you when you place an order or contact us
- Automatically through cookies and similar technologies
- From service providers who support our store
- From trusted partners and third-party services
How We Use Your Information: We use your information to:
- Process orders and payments
- Ship and fulfill purchases
- Provide customer support
- Improve and personalize the shopping experience
- Send order confirmations and updates
- Prevent fraud and protect security
- Comply with legal obligations
- Send marketing emails (only if you opt in)
You may unsubscribe from marketing emails at any time.
Sharing of Personal Information: We may share personal information with:
- Shopify and service providers that operate our store
- Payment processors and fulfillment partners
- Marketing and analytics partners
- Legal authorities when required by law
These partners only use your data to provide services to us.
Relationship with Shopify: Our store is hosted by Shopify. Shopify processes personal information to operate and improve the platform. You can review Shopify’s privacy practices at:
Cookies and Tracking Technologies: We use cookies and similar technologies to improve performance, analyze traffic, and personalize content. You may control cookie preferences through your browser settings.
Children’s Privacy: Our Services are not intended for children. We do not knowingly collect personal information from minors.
Data Security and Retention: We take reasonable measures to protect your information. We retain personal information only as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Privacy Rights: Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Receive a copy of your data
- Opt out of targeted advertising
You can exercise these rights by contacting us at support@petclarity.co.
International Transfers: Your information may be processed outside your country of residence. We rely on appropriate legal safeguards for international transfers.
Changes to This Policy: We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Contact Us: If you have questions about this Privacy Policy or your personal information, contact us at: support@petclarity.co